https://carney.wiki/tags/customer-engagement/Recent content in Customer Engagement onHugo -- gohugo.ioenFri, 01 Mar 2024 00:00:00 +0000https://carney.wiki/blog/chat/Fri, 01 Mar 2024 00:00:00 +0000https://carney.wiki/blog/chat/The Evolution of Communication: From Phone Calls to Text Most people do not want to be ambushed by a phone call anymore. They want to text, message, skim, ask a question, disappear for a while, and come back when it suits them. That is not a generational flaw. It is just how modern communication works. That shift matters for marketing and support. If your website still acts like every visitor wants a scheduled demo and a cheerful sales ambush, you are solving yesterday’s problem.