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What ServiceNow's AI agent incidents reveal about enterprise workflow integrity.
Prompt injection becomes materially more dangerous when AI agents can act. Once language is connected to workflows, text becomes a control input.
The uncomfortable part is simple: language has become an attack surface.
Prompt injection works because large language models do not reliably separate instructions from data. Once a model can use tools, retrieve documents, or act on systems, that weakness becomes an enterprise security problem.
